Acceptance of Rules of Procedure
Booking accommodation at Villa Vincenza implies the acceptance of these rules of procedure. The reservee is personally responsible for this, including the people accompanying him/her.
Rates
The prices are expressed in euros and are intended for the booked accommodation and the requested period.
The agreed price includes consumption (electricity, water, towels, and bed linen). We reserve the right to change the published prices of our accommodations at any time and without notice. However, the price agreed at the time of booking (excluding any extras) will not be changed under any circumstances.
Booking procedure
You can make a reservation online using the booking system on our company website.
To confirm the reservation, you must provide personal data, a telephone number, an e-mail address, the holiday period, the number of people, and the details of a valid credit card, which will be held to guarantee the reservation following our cancellation policy. The Villa Vincenza reserves the right to carry out the pre-authorization.
In the event that you do not wish to communicate your credit card details on our website or in any other way, the reservation will be confirmed upon the payment of a deposit (30% of the total amount for reservations with a flexible rate, and 100% for reservations with a NON-refundable rate) to be paid via bank transfer.
The conditions relating to cancellation and pre-payment vary according to the type of accommodation. Please check which conditions apply before selecting an option. The reservation balance must be paid upon the expiry of the free cancellation terms via bank transfer, or by charging the reservee’s credit card.
In the event of a reservation without a credit card as a payment guarantee, or for several rooms equal to or greater than three, a non-refundable confirmation deposit of 30% of the reservation amount is required.
N.B.: In the event of a bank transfer, the guest has 2 working days to pay the deposit, whereas the balance must be credited to us at least ten days before the arrival. (e.g., If the arrival is scheduled for June 15th, the transfer to our account must be available on June 5th).
In the event of a non-refundable rate, the full amount must be paid in advance via credit card or bank transfer. If the above-mentioned deadlines are not respected, the reservation will be automatically canceled, and the accommodation will be available for new requests. Should you have any doubts about how to use the online booking system, you can request price estimates and information by writing an email to [email protected].
Cancellation penalty
Reservations canceled within the terms of free cancellation, if applicable, do not incur any charges; therefore, any pre-authorization will be canceled. Cancellations made after such terms will result in the charge of the full amount of the reservation.
In the event of early departure, the entire agreed booking amount will be retained. In the event of a discounted, non-refundable rate, no amount will be refunded in any case.
If within the established terms, the reservation must be modified or canceled in writing by sending an e-mail to [email protected] and must be confirmed in writing by the Villa Vincenza.
Occurrence of accommodation unavailability
Should force majeure prevent the booked accommodation from being made available to guests, the Hotel Seaside reserves the right to assign another accommodation with similar or superior characteristics at the same price, or, in extreme cases, to cancel the reservation, reimbursing the guest the amount paid without the latter being able to make further claims for compensation for any reason. It should be noted that other than what you have paid, nothing else will be reimbursed or compensated, and therefore no request for compensation will be considered.
Arrival - Balance - Security Deposit
The accommodation can be made available from 3:00 pm on the day of arrival.
Upon arrival, guests must show a valid identity document. If valid documents are not presented, the reservation will be canceled, and the entire amount paid will be retained.
On-site, we accept the following payment methods for any optional services:
- cash;
- credit cards (Visa, Mastercard, Carta Sì, Bancomat).
Departure
On the day of departure, the guest is required to leave the accommodation or occupied accommodations by 11:00 am, unless agreed otherwise. Any damage caused to the property, furnishings, or furniture must be compensated.
Animals
Small pets are allowed with a maximum of one per accommodation; the guest is asked to communicate it in advance and a supplement may be required for the necessary disinfestation. Animals must be kept on a leash in the common areas of the hotel (entrance, corridor, terrace, parking lot, etc.) and their presence in the breakfast / restaurant room will not be allowed. Pets must also not be left alone in the room except for breakfast time, whether guests were to enjoy the breakfast offered in our breakfast room.
Rules during the stay
We kindly ask you to check the efficiency of the accommodation and to notify us of any anomalies or deficiencies within and no later than 24 hours after your arrival.
A number of people higher than the maximum allowed in a room is forbidden. It is also forbidden to let strangers in without having previously communicated it to the manager and having received express consent.
All the accommodations provided are clean and in working order.
